PRODUCT MANUFACTURES WARRANTY INFORMATION

Headset World USA™ are authorized partners for many different manufactures products, but we do not warranty their products.  You have 30 days returns on all purchases, after the 30 day return period, you need to contact the manufacturer of the product directly for their warranty. 

 ***ALL PRODUCT MANUFACTURERS HANDLE THEIR OWN PRODUCT WARRANTIES.  IF YOU NEED ASSISTANCE WITH THEIR PRODUCT, CONTACT THE MANUFACTURE OF THE PRODUCT DIRECTLY FOR TECHNICAL TEAM OR WARRANTY ASSISTANCE.

 

ADDASOUND WARRANTY INFORMATION: 

 US warranty Info: 

email their product support manager Mei Han may.han@addasound.com

 

SMITH CORONA HEADSETS:  They officially CLOSED their business March 2023, any product warranties you had on their Smith Corona or Comfort equipment is null and void. Product manufacture went out of business.

 

EPOS, FORMERLY SENNHEISER: 

EPOS USA, Inc. · 580 Howard Ave Somerset, NJ · 08873 · United States,  800-332-7439 OR https://wwweposnow.com/us/contact-us/

 

STARKEY HEADSETS:  CONTACT US @ SALES@HEADSETVENDOR.COM FOR WARRANTY ASSISTANCE 

 

YEALINK PRODUCTS:  https://support.yealink.com/en/portal/home

JPL HEADSETS:  https://www.jpltele.com/warranty-terms-conditions/

JPL Standard 12 & 24 Month Warranty*

         

The following will assist you in having headsets under warranty replaced by HP/Plantronics.

HP Product warranty page - start by clicking on link:

https://www.support.hp.com/us-en/poly

Detail Information on Poly (now HP) Warranty, Repairs and Service

What does Poly (formerly Plantronics) warranty covers

Poly warranty covers defects in materials and workmanship of Poly products manufactured, sold or certified by Poly which were purchased, and used, in the United States or Canada.  It’s one, two and sometimes three years, depending on the product.

How to get Poly warranty service

For new under warranty claims, the end user will need to log into the HP portal and submit a claim for a replacement. For technical support under the warranty period for Poly products including troubleshooting you can do it in 2 ways, the first would be over the phone, and the second one you can request tech support via chat using the HP support portal. After creating a profile on the HP portal, you can register your faulty unit and then engage with an available agent on chat if tech support needed. 

1-855-765-7878

https://www.poly.com/us/en/support/warranty-service

https://support.hp.com/us-en/poly

It is important to have the closest date of purchase as that helps to calculate the proper time of the warranty, if this information is not available HP can run the serial number of the device and calculate the remaining time of  this warranty. The withdraw of using the serial number is that HP might short the warranty timeline as it’s based on manufacturing date and not on purchasing date. It is highly advised to always keep a copy of the invoice from the authorized partner as it can be requested on HP’s discretion as proof of origin of the unit on the claim.

After registering a faulty unit, submit a claim for a replacement unit under the warranty and after this claim had been submitted an email confirmation would be sent, follow this email would be a second email with the claim approved. With the approved claim there will be another email with the RMA documentation for the faulty unit. The replacement unit gets shipped to the end user and with a prepaid label for the return of the faulty one. The replacement gets delivered and using the same box that came in, ship the faulty unit with the pre-paid label mentioned. 

How long the warranty lasts - check manufactures site for changes in their warranty program

The duration of the warranty depends on the type of Plantronics product:

Business Products (Plantronics H Series Headsets): are warranted for two (2) years from the date of purchase of the Products; these product are specially designed for Call Center usage and office usage (i.e. H-Series Headsets – ‘HW510, HW520, HW710, HW720″; Amplifiers – ‘M22″, and other connectors ‘A10, HIS, HIC cables, etc.)..

Blackwire USB corded headsets (i.e. Blackwire 5210 USB-A, C3225 Blackwire Stereo USB-A, Blackwire 8225 USB-C)

Savi wireless headsets (i.e. Savi 8200, Savi 7200, Savi 7300)

Voyager wireless headsets (i.e. 5200 UC, Focus 2 MS, Office 4300 Base)

Poly Sync products (i.e. Sync 20, Sync 40, Sync 40+)

Poly Studio P Family (i.e. P5, P15)

Other Products:

are warranted for One (1) year from the date of purchase of the Products; 

CS & Savi Wireless Headset family (i.e. CS540)

Headset Telephones  (i.e. T110, S12, CT14, etc.)

Poly Studio X Family (i.e. Poly Studio X30, Poly Studio X50)

Most special application headsets (i.e. CA22CD-SC, SHS1890-15, SHR-2083-01)

Who is covered

HP warranty extends to you only if you are the end user with the original purchase receipt.

What HP do to correct warranty problems

Poly will, at their option, repair or replace the Products that do not conform to the warranty. Poly may use functionally equivalent reconditioned/refurbished/re manufactured/pre-owned or new Products or parts.

What Poly and other major manufactures warranty does NOT cover

• Defects caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, or modification; (b) improper or unauthorized installation, wiring, repair, or testing; or (c) any other cause beyond normal usage. 
• Products that are operated in combination with ancillary or peripheral equipment or software not furnished or otherwise certified by Plantronics for use with the Products (“ancillary equipment”), or any damage to the Products or ancillary equipment as a result of such use. Among other things, “ancillary equipment” includes batteries, chargers, adapters, telephone headset, connector cable, and power supplies not manufactured or supplied by Plantronics. Any of these voids the warranty. 
• Someone other than Plantronics (or its authorized service centers) tests, adjusts, installs, maintains, alters, modifies or services the Products in any way. Any of these voids the warranty. 
• Products that have: (a) serial numbers or date tags that have been removed, altered or obliterated; (b) board serial numbers that do not match each other, or board serial numbers that do not match the housing; or (c) nonconforming or non-Plantronics housings or parts. Any of these voids the warranty.
• Consumable spares and accessories (unless they are found to be non-functional or broken upon purchase of product), such as:

1. Cases and case parts 
2. Modular Plugs 
3. Cradles 
4. Headbands 
5. Lanyards 
6. Pouches 
7. Voice Tubes 
8. Decorative Finishes 
9. Switches 
10. Eartips, Ear tip Kits, Ear Cushions, Ear Loops and Ear Buds

Out of Warranty Repairs. Flat-rate repair rates apply to Products not covered by this warranty. To obtain information about Products needing repairs that are not covered by this warranty, please call the telephone number previously listed. Plantronics will provide information on repair availability, rates, methods of payment, where to send the Products, etc.

 

  OR VXI WARRANTIES

The following will assist you in having headsets under warranty replaced by Jabra.

You can contact Jabra directly with any questions at 1-866-697-8757  (i.e. to verify if the product is under warranty).

Have your original purchase receipt and serial number available.

START BY CLICKING HERE:  https://www.jabra.com/PN/ServiceNet

 

BlueParrott products - https://www.blueparrott.com/support