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PRODUCT MANUFACTURES WARRANTY INFORMATION

Headset World USA™ are authorized partners for many different manufactures products, but we do not warranty their products.  You have 30 days returns on all purchases, after the 30 day return period, you need to contact the manufacturer of the product directly for technical or warranty assistance.

 

***ALL PRODUCT MANUFACTURERS HANDLE THEIR OWN PRODUCT WARRANTIES.  IF YOU NEED ASSISTANCE WITH THEIR PRODUCT, CONTACT THE MANUFACTURE OF THE PRODUCT DIRECTLY FOR TECHNICAL TEAM OR WARRANTY ASSISTANCE.

 

ADDASOUND WARRANTY INFORMATION: 

 US warranty Info: 

email their product support manager Mei Han may.han@addasound.com

 

SMITH CORONA HEADSETS:  They officially CLOSED their business March 2023, any product warranties you had on their Smith Corona or Comfort equipment is null and void. Product manufacture went out of business.

 

EPOS, FORMERLY SENNHEISER:   800-332-7439 OR https://wwweposnow.com/us/contact-us/

 

STARKEY HEADSETS CONTACT US @ SALES@HEADSETVENDOR.COM FOR WARRANTY ASSISTANCE 

 

YEALINK PRODUCTS:  https://support.yealink.com/en/portal/home

***WE DO NOT ISSUE RMA'S FOR YEALINK WARRANTY EQUIPMENT*** - CONTACT YEALINK DIRECTLY FOR WARRANTY ASSISTANCE.

Visit Yealink WIKI (http://support.yealink.com/) for firmware downloads, product documents, FAQ, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

 

JPL HEADSETS:  https://www.jpltele.com/warranty-terms-conditions/

 

         

The following will assist you in having headsets under warranty replaced by HP/Plantronics.

HP has acquired Plantronics Headsets and is in the process of transitioning everything over to HP, the warranty information will be updated once HP puts out their terms.

HP Product warranty page - start by clicking on link:

https://www.support.hp.com/us-en/poly

 

If you have not previously registered your product with Plantronics:

  • Get started by creating an account. Click on the Create New Account button (on the right of the screen).
  • Select the appropriate customer type — Consumer or Business.
  • Proceed to Register a Product (in the Account Dashboard on the left of the screen).
  • Choose Submit a Warranty Replacement request.

If you have already registered your product and have an account with Plantronics:

  • First sign into the Warranty Replacement system (left side of the screen).
  • You will see a list of products you have previously registered and/or replaced.
  • To register a new product, select Register a Product (in the Account Dashboard on the left of the screen).
  • Choose Submit a Warranty Replacement request.

It will be at Plantronics’ discretion to send replacements first,or require defective units to be returned prior to replacements being shipped.

If you qualify for advance replacements, once you submit your warranty replacement request, Plantronics will strive to deliver your replacement within 2-4 business days. Note that delays could occur for out-of-stock items, or in processing of new business accounts. Upon receipt of your replacement, please return the defective unit to Plantronics, along with a copy of the packing slip that came with the replacement.

If you have any questions regarding the completion of the form itself, or about your warranty replacement, please contact Plantronics directly at 1-800-544-4660, prompt 5 – ext. 5560, or by email: service.center@plantronics.com.

 

  OR VXI WARRANTIES

The following will assist you in having headsets under warranty replaced by Jabra.

You can contact Jabra directly with any questions at 1-866-697-8757  (i.e. to verify if the product is under warranty).

START BY CLICKING HERE:  https://www.jabra.com/PN/ServiceNet

 

BlueParrott products - https://www.blueparrott.com/support